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Welcome to Miniature Monkey Creations, where I have harnessed the power of my disabling chronic headache disorder to crochet hats, scarves, and other warm fuzzies for you.
I aim to have custom items ready to ship within a month (usually sooner) if I have all the yarn available. I will let you know if a yarn order (usually takes 2 weeks) or my health leads to a longer wait time and give you the option to wait or cancel your purchase.
For US packages, I now ship all items via Priority Mail, which automatically includes insurance. Most items will ship in Flat Rate Padded envelopes; larger items will ship in Flat Rate or plain boxes at Priority rates. Shipping is automatically combined when you purchase multiple items together. I apologize for the high shipping cost on smaller items, but I have had too many problems with first class mail to risk shipping your precious handmade purchase at those lower rates.
For international packages, I ship USPS first class. If you would like to add insurance or other services (international order tracking is available to some countries, but pricey!), please let me know in advance and we can discuss what options are available for your destination. If I have overestimated international shipping costs by more than $1, I will refund the difference. I am unable to guarantee delivery of international orders unless you are willing to pay the very inflated fees USPS charges for tracking and insurance on international priority mail. I have sent several international orders without any issues. Customs or duty fees are the responsibility of the buyer.
I aim to ship stock items within a week of your order (usually next day) and custom items within a month of your order (usually sooner). If my health or special ordering yarn will prevent this, I will be upfront and let you know so you can decide if you want to wait or cancel your purchase. Feel free to contact me before placing a custom order to be sure everything needed is in stock or can be ordered in a timely manner.
Refunds, returns & exchanges
I do not accept returns or exchanges on custom crocheted items which have been made especially for you to meet specifications we agreed on before shipping. Stock items may be returned within 15 days of your receipt of the order in new, clean, unused condition with no foreign smells for a refund of the purchase price. Shipping is the responsibility of the buyer.
If you are concerned about your purchase being lost or damaged in transit, please discuss alternate shipping or insurance with me in advance of making your purchase. Items shipped to US addresses are automatically insured via USPS Priority Mail.
10.1% sales tax will be added by Zibbet for Washington state residents.
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